TERMS OF USE

1. Introduction

- We are F5 ONLINE TRADE TECHNOLOGY CO., LTD with head office at 43/1B Thanh Thai, Ward 8, District 10, Ho Chi Minh City, established e-commerce website through website https://xinhtuoi.online and has been officially registered with the Ministry of Industry and Trade of Vietnam.

- When you visit our website, you agree to these terms. This document is considered a legally binding Contract between you and us. Please do not use the service or website if you do not accept all of the terms below.

- The Website reserves the right to change, modify, add or remove any part of these Terms of Sale, at any time. Changes are effective immediately upon posting on the website without prior notice. And when you continue to use the website, after changes to these Terms are posted, it means that you accept those changes.

- Customers please check often to update the changes and read carefully before buying

2. Website User Manual

- When accessing our website, customers must ensure that they are at least 16 years old, or access under the supervision of a parent or legal guardian. Customers ensure that they have all civil acts to carry out transactions of buying and selling goods in accordance with current regulations of Vietnamese law.

- We will issue an account (Account) to use so that customers can shop on the website https://xinhtuoi.online within the stated Terms of Use. Account and password are unique to a single account and the customer is responsible for this account. In the event that this account is used by more than one person, the customer also agrees that the customer is solely responsible for maintaining the security of your account, https://xinhtuoi.online is not responsible for any loss or damage arising from such breach and reserves the right to suspend or terminate the customer's account.

- You will have to register an account with your credentials and update if there are any changes. Each visitor is responsible for his or her own password, account and activity on the website. Furthermore, you must notify us when your account is accessed without authorization. We do not accept any responsibility, directly or indirectly, for damage or loss caused by your failure to comply with the regulations.

- It is strictly forbidden to use any part of this website for commercial purposes or on behalf of any third party without our prior written permission. If we violate any of these, we will cancel your account without notice.

3. Purchase and payment process

- Please select the flower model you want to buy, complete the information that https://xinhtuoi.online love bridge.

- After filling in all information, please select [Complete Order] to complete your order.

- Customers pay online via ONEPAY payment gateway - one of the best payment gateways in Vietnam. ONEPAY accepts 3 popular credit cards: VISA, MasterCard, JCB, issued in any country in the world.

- After the payment is completed, we will send you a confirmation by e-mail and/or text message.

4. Change order information

- In case the customer wants to change the order information, the order change process must be fully implemented by 3 parties, the customer, the website, the flower shop. After completing these processes, the flower shop will change the relevant information.

5. Differences in flower patterns

- In fact, there is always a difference between the sample image on the website and the catalog because the flowers each season have certain differences. The flower shop will always ensure that the overall design is in accordance with the requirements of the customer. Due to the changing effects of weather, and flowers are grown according to the season, the flower shop will be able to change some types of flowers but still ensure the overall design, the main color tone so as to retain the value of the flower. design equal to or higher than the original design.

- During peak times, holidays (February 14, March 8, Mother's Day, Father's Day, October 20, November 20, Christmas...), Tet (before and after) 5 days), a replacement policy may apply to products without prior notice, with some adjustments to flowers, vases, pots or other accessories when out of stock at the time. flower delivery. In these cases, we guarantee that the quality of the replacement product will always be the same or higher than the ordered product.

6. Delivery time

- Delivery time will depend on the opening time of the shops, usually from 8:00 to 18:00 daily.

- Normally, flower delivery time will be prioritized according to the time specified by the customer when ordering. However, https://xinhtuoi.online reserves the right to adjust the appropriate flower delivery time (earlier or later) without Notice is required in the following cases:

 The recipient requests the delivery time or is agreed with the recipient

 Bad weather, traffic conditions, unable to contact the recipient at the time of flower delivery

- In case the delivery address is incorrect (written by the sender – wrong description – or the recipient changes the delivery address): [Flower Shop] staff will contact the sender to make the agreement change the new shipping address according to the process of changing order information (*).

- In case there is no recipient: In case there is no recipient at the delivery address, the order is considered complete (in this case, there is no signed receipt – no refund). The flower shop brings flowers back to the flower shop.

- In case the recipient is away: In case the recipient is away at the time of delivery, https://xinhtuoi.online will:

 Give it to relatives, friends in the house/room/company to ask for the transfer (in this case, the person signing the receipt will be the recipient instead).

- In case the recipient refuses to receive: In case the recipient refuses to receive, https://xinhtuoi.online in while waiting for a response from the sender. After 24 hours from the scheduled delivery time without a specific response from the sender, the order is considered completed.

- Note: All flower delivery will be directly contacted by the sender with the person ordering the flower/receiving the flower to agree on the best way to deal with it.

- When delivering the goods, the recipient will sign the receipt.

7. Post actual product images

https://xinhtuoi.online will also provide a link to the actual product image, and you can Use this image to compare with the sample image and to get back to us when there is a discrepancy that you are not satisfied with. Please also refer to section 8. Complaints and Complaints Resolution.

8. Complaints and complaint handling

- In case there are any complaints about the delivery time, product quality, working attitude of [flower shop], customers immediately contact us through the hotline. (hotline) 0977-097-247 about goods status and information verification. Within 01 after the goods are delivered, if you do not have any feedback, the delivery is considered completed and you are considered to have accepted the delivered goods as required.

- During the delivery process, if the delivery is done after the agreed delivery time of the order due to the error of [flower shop], we will transfer 20% of the value of the order that you have ordered. pay to your accumulated account registered at https://xinhtuoi.online, the amount in the account accumulated will be used by you as a deduction for your next purchases.

- In the event that the flowers are not delivered according to the order requirements, and not in accordance with the replacement agreement of the shop on the website, we will transfer 50% of the order value that you have paid to the account. Your accumulated account has been registered at https://xinhtuoi.online, the amount in the accumulated account will be you use by deducting for next purchases.

- All website content and your comments are our property. If we detect any fake or untrue information that affects the operation of the website, we will immediately block your account or take other measures as required by law. Vietnamese law.

9. Intellectual Property Rights

All intellectual property rights (registered or unregistered), informational content and all design, text, graphics, software, images, video, music, sound, compiled software, source code and underlying software are all our property. The entire content of the website is protected by copyright laws of Vietnam and international conventions. Copyright is reserved.

10. Information security

- Our website takes information security seriously and uses best practices to protect your information and payments. Your information during the payment process will be encrypted for safety. After you complete the order process, you will exit safe mode.

- You must not use any program, tool or other form to interfere with the system or change the data structure. The website also strictly prohibits the distribution, dissemination or promotion of any activities aimed at interfering, destroying or infiltrating the system's data. Violating individuals or organizations will be deprived of all rights and will be prosecuted before the law if necessary.

- All transaction information will be kept confidential except in case required by law enforcement.

11. Limitation of Liability

- In no fault of its own, https://xinhtuoi.online is not responsible for any damages direct, indirect, or consequential loss or damage of any kind (including but not limited to loss of profits or savings, business interruption, loss of information, etc.).

- Orders may not be fulfilled due to any problems, including problems with internet, transmission, data transfer…. Please contact the hotline for support.

- We will be exempt from liability in case of force majeure, including but not limited to storms, floods, earthquakes, epidemics, fires, business suspension, bankruptcy. , change the policy of the State…

12. Applicable Law and Dispute Resolution

- The terms, conditions and content of this website are governed by the laws of Vietnam and the competent Court in Vietnam will resolve any disputes arising from unauthorized use. this site

- Any controversy, claim or dispute arising out of or in connection with the transaction at https://xinhtuoi.online or these Terms and Conditions will be resolved by negotiation, conciliation, arbitration and/or Court in accordance with the Consumer Protection Law on Dispute Resolution between consumers and organizations.